Returns and cancellations
General framework for consumer distance purchases in Portugal. Tech Store's operational contacts and procedures await confirmation.
Provisional version — company identity, contacts, operational terms and service-provider information await confirmation before the final version.
1. Withdrawal
Normally, you have 14 days after receiving goods to communicate withdrawal without a reason, then 14 days after that notice to return them, subject to statutory exceptions under Portuguese Decree-Law 24/2014.
2. Notice and condition
Send an unequivocal notice with the order reference and items. The contact, form and returns address await confirmation; do not ship to an unconfirmed address. Necessary inspection is allowed; excessive handling may cause depreciation. Missing original packaging alone does not remove the statutory right.
3. Refunds and costs
Refunds are normally due within 14 days of notice, using the same payment method and including standard delivery. They may be withheld until goods or proof of dispatch are received. Direct return costs fall on the consumer only when legally applicable and disclosed beforehand; the operational policy awaits confirmation.
4. Exceptions, defects and cancellation
Statutory exceptions include certain customised or perishable goods, opened sealed hygiene products and software, and digital content under specific legal conditions. Electronics are not generally excluded. Conformity rights under Decree-Law 84/2021 remain unaffected. Pre-dispatch cancellation depends on the order's status and does not limit statutory rights.
Company details — awaiting confirmation
Legal name, tax number, registered address, support and privacy contacts and returns address: awaiting confirmation.