Terms & Conditions
These terms govern purchases in this online shop, including prices, payment, delivery methods and the right to return or cancel an order.
Provisional version — company identity, contacts, operational terms and service-provider information await confirmation before the final version.
1. Orders and prices
Prices are shown in euros (EUR), including VAT where applicable. The final amount, including delivery, is shown before payment is confirmed.
An order is accepted once payment is confirmed and the confirmation e-mail is sent.
2. Payment
Payment is taken on the Viva.com checkout, by card and the other methods offered there. Orders are only prepared after payment confirmation.
3. Delivery methods
Home delivery by courier in mainland Portugal, with charges calculated automatically from the postcode entered in the cart.
Courier delivery to Madeira and the Azores, with island-specific lead times and rates.
Delivery to other European Union countries where available, with rates shown in the cart before payment.
Click & collect at the store where available, with no delivery charge.
Indicative lead times: 1–3 working days on the mainland and 3–7 working days to the islands after payment confirmation. Full rates and lead times are on the Delivery & rates page.
4. Right of withdrawal (returns)
Normally, you have 14 days after receiving goods to communicate withdrawal without a reason, then 14 days after that notice to return them, subject to statutory exceptions under Portuguese Decree-Law 24/2014.
Send an unequivocal notice with the order reference and items. The contact, form and returns address await confirmation; do not ship to an unconfirmed address. Necessary inspection is allowed; excessive handling may cause depreciation. Missing original packaging alone does not remove the statutory right.
Refunds are normally due within 14 days of notice, using the same payment method and including standard delivery. They may be withheld until goods or proof of dispatch are received. Direct return costs fall on the consumer only when legally applicable and disclosed beforehand; the operational policy awaits confirmation.
Statutory exceptions include certain customised or perishable goods, opened sealed hygiene products and software, and digital content under specific legal conditions. Electronics are not generally excluded. Conformity rights under Decree-Law 84/2021 remain unaffected. Pre-dispatch cancellation depends on the order's status and does not limit statutory rights.
5. Order cancellation
You can cancel free of charge while the order has not been dispatched, quoting the order reference. Once dispatched, the returns procedure applies.
We may cancel orders due to stock shortages or obvious pricing errors, with a full refund.
6. Conformity and warranty
Statutory conformity rights apply. See the returns page; operational contacts await confirmation.
7. Personal data
Personal data is processed under our Privacy and Data Security Policy, which forms part of these terms.
8. Governing law and disputes
Portuguese law applies. For consumer disputes, customers may refer the matter to the competent alternative dispute resolution bodies.
Company details — awaiting confirmation
Legal name, tax number, registered address, support and privacy contacts and returns address: awaiting confirmation.